ῳ Chapter The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving and Thriving Together in the 9-1-1 Center (English Edition) for early readers ῾ Book Author Jim Marshall ‟ ῳ Chapter The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving and Thriving Together in the 9-1-1 Center (English Edition) for early readers ῾ Book Author Jim Marshall ‟ Think about the enormous time, money, intellect and technology that the 9 1 1 industry has invested to create a system that assures the very best emergency response to our citizens in peril We need to invest equally in the lives of the Very First Responders at the heart of this care system We have extraordinarily dedicated people in the 9 1 1 Family, and they face huge stress related risks including PTSD, depression, and obesity driven medical conditions Yet there is so much we can do about these risks Frontline 9 1 1Pros and their leaders can get equipped to build personal and organizational resilience plans The Resilient 9 1 1 Professional is the first comprehensive guide ever written to empower them to safeguard wellness, peak performance, morale and retention Youll read remarkable stories and gain rich information from experts in 9 1 1, psychology, medicine and organizational behavior The Resilient 9 1 1 Professional is a must read not just for our 9 1 1Pros but for all those who depend on them to answer our next call If youre alive and you have a phone, youre a 9 1 1 stakeholder Please read this book to understand and support the lives of those who may help save yoursABOUT THE EDITORS James Marshall, MA, LLP, is a psychotherapist and Director of the 911 Training Institute He now educates telecommunicators in personal resilience and 9 1 1 call mastery, and advocates in the 9 1 1 industry to support these causes Jim has been a licensed clinician for over thirty years and was the founding chair of the 9 1 1 Wellness Foundation He co chaired the workgroup that authored the industrys first Standard on Acute Traumatic and Chronic Stress Management, and co authored Reaching the Unseen First Responder With EMDR, a chapter in a textbook for clinicians, Eye Movement Desensitization and Reprocessing EMDR Scripted Protocols and Summary Sheets Treating trauma, anxiety and medical related conditions Springer, 2015 Jim earned his Masters of Arts in clinical psychology from Wheaton College IL Tracey Laorenza, BS, is currently the communications coordinator of a public safety department at a college in Massachusetts She is the editor for South of Heaven Press, and co editor of The Resilient 9 1 1 Professional For eighteen years, Tracey was a 9 1 1 police and fire dispatcher sixteen of which she served as a dispatch shift leader for a suburban police department in Michigan She was also an instructor within the 9 1 1 Dispatch Academy at Oakland Community College MI , as well as with Macnlow Associates MI Tracey holds a Bachelor of Science degree in Criminal Justice and a Master of Arts in English and Creative Writing. 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