ᘆ Types of text LEGENDARY SERVICE: The Key is to Care ᚚ Author Ken Blanchard ᛯ ᘆ Types of text LEGENDARY SERVICE: The Key is to Care ᚚ Author Ken Blanchard ᛯ Take care of your customers or someone else will Legendary ServiceGreat customer service is a concept organizations love to be known for Yet most people consider the service they receive to be average, at best Successful companies make the connection between legendary customer service and a thriving business they recognize that the way employees treat customers is directly related to the way managers treat employees.Kelsey Young is an optimistic but disillusioned sales associate working her way through college Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice Although Ferguson s, the store where Kelsey works, certainly isn t known for service excellence, Kelsey believes she can make a positive difference She quickly learns that culture change isn t easy and that her role as a frontline employee is significant than she ever could have imagined.In characteristic Blanchard style, Legendary Service The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry When applied, its lessons will have a profound impact on the service experience your customers will receive Whether a CEO or a part time employee, every person can make a difference and customer service is everyone s job. 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