ῴ Early reader The Definitive Guide to Social CRM: Maximizing Customer Relationships with Social Media to Gain Market Insights, Customers, and Profits (FT Press Operations Management) online Ό ePUB Author Barton J Goldenberg ‖ ῴ Early reader The Definitive Guide to Social CRM: Maximizing Customer Relationships with Social Media to Gain Market Insights, Customers, and Profits (FT Press Operations Management) online Ό ePUB Author Barton J Goldenberg ‖ Make Social CRM work This book presents the first proven framework and step by step methodology for driving maximum value from Social CRM throughout sales, marketing, customer service, and beyond Barton Goldenberg,the fields 1 expert, offers a proven, four step methodology for succeeding with Social CRM work in any B2B, B2C, or B2B2C organization Youll learn how to integrate people, process and technology to optimize relationships with every customer, achieve seamless collaboration across customer facing functions, and make the most of todays leading social platforms Goldenberg shows how to Systematically harvest information from Social Media conversations and communities Facebook, Twitter, LinkedIn, Google , and beyond Integrate this information into expanded customer profiles Use these profiles to personalize customer service, marketing messages, and sales offers far effectively Goldenberg assesses the changing impact of social media on customer relationships, identifies smarter ways to profitably integrate it throughout your business, guides you through Social CRM planning and implementation, and examines key challenges and opportunities in leveraging Social CRM after youve deployed it Youll find practical advice on issues ranging from strategy to software selection, vendor negotiation to team development and day to day operations Goldenberg concludes by previewing the future of Social CRM and the fast changing customer tomorrows systems must serve For all executive decision makers, managers, and implementers who are involved in, planning, or considering Social CRM initiatives. 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